{"id":6844,"date":"2020-06-08T12:32:09","date_gmt":"2020-06-08T11:32:09","guid":{"rendered":"https:\/\/www.trystmedicalcentre.scot.nhs.uk\/?page_id=6844"},"modified":"2020-06-08T12:36:46","modified_gmt":"2020-06-08T11:36:46","slug":"patient-rights-scotland-act-2011","status":"publish","type":"page","link":"https:\/\/www.trystmedicalcentre.scot.nhs.uk\/about-us\/practice-policies\/patient-rights\/patient-rights-scotland-act-2011\/","title":{"rendered":"Patient Rights (Scotland) Act 2011"},"content":{"rendered":"\n<p>This Act raises the focus of patient rights and responsibilities.\u00a0It encourages feedback, comments, concerns and complaints about NHS services.\u00a0The aim is to develop a culture that values and listens to the views of patients, carers and service users to help inform and improve the delivery of person-centred quality health care.\u00a0 All NHS service providers are required to report quarterly to the Health Board on the number of complaints received; whether these were dealt with within 20 days; a summary of any key themes and actions taken to improve services as a result.\u00a0To help patients understand their rights, the\u00a0<strong>Citizens Advice Bureau<\/strong>\u00a0provides a<strong>\u00a0Patient Advice and Support Service<\/strong>\u00a0.\u00a0The support team can offer advice and information to patients who might be unclear of their rights or procedures.\u00a0 <\/p>\n\n\n\n<p>NHS Inform have provided further information and guidance on<a href=\"https:\/\/www.nhsinform.scot\/care-support-and-rights\/health-rights\/feedback-and-complaints\/complain-about-a-gp-pharmacy-dentist-or-hospital-in-scotland\"> how to complain<\/a>, which you may find helpful.<\/p>\n\n\n\n<p>Your first point of contact should be to\u00a0call\u00a0The Practice Manager.\u00a0 Alternatively, if you just want to make a comment, then you could let us know.\u00a0We are always interested to hear your views on what you like about the surgery and what you think we could do differently.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This Act raises the focus of patient rights and responsibilities.\u00a0It encourages feedback, comments, concerns and complaints about NHS services.\u00a0The aim is to develop a culture that values and listens to the views of patients, carers and service users to help inform and improve the delivery of person-centred quality health care.\u00a0 All NHS service providers are &#8230; <a title=\"Patient Rights (Scotland) Act 2011\" class=\"read-more\" href=\"https:\/\/www.trystmedicalcentre.scot.nhs.uk\/about-us\/practice-policies\/patient-rights\/patient-rights-scotland-act-2011\/\" aria-label=\"Read more about Patient Rights (Scotland) Act 2011\">Read more<\/a><\/p>\n","protected":false},"author":6577921,"featured_media":6849,"parent":5851,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_uag_custom_page_level_css":"","footnotes":"","_links_to":"","_links_to_target":""},"acf":[],"uagb_featured_image_src":{"full":["https:\/\/www.trystmedicalcentre.scot.nhs.uk\/wp-content\/uploads\/2020\/06\/xn4t2pvuugk-scaled.jpg",2560,1391,false],"thumbnail":["https:\/\/www.trystmedicalcentre.scot.nhs.uk\/wp-content\/uploads\/2020\/06\/xn4t2pvuugk-150x150.jpg",150,150,true],"medium":["https:\/\/www.trystmedicalcentre.scot.nhs.uk\/wp-content\/uploads\/2020\/06\/xn4t2pvuugk-300x163.jpg",300,163,true],"medium_large":["https:\/\/www.trystmedicalcentre.scot.nhs.uk\/wp-content\/uploads\/2020\/06\/xn4t2pvuugk-768x417.jpg",768,417,true],"large":["https:\/\/www.trystmedicalcentre.scot.nhs.uk\/wp-content\/uploads\/2020\/06\/xn4t2pvuugk-1024x556.jpg",1024,556,true],"1536x1536":["https:\/\/www.trystmedicalcentre.scot.nhs.uk\/wp-content\/uploads\/2020\/06\/xn4t2pvuugk-1536x834.jpg",1536,834,true],"2048x2048":["https:\/\/www.trystmedicalcentre.scot.nhs.uk\/wp-content\/uploads\/2020\/06\/xn4t2pvuugk-2048x1113.jpg",2048,1113,true],"mailpoet_newsletter_max":["https:\/\/www.trystmedicalcentre.scot.nhs.uk\/wp-content\/uploads\/2020\/06\/xn4t2pvuugk-1320x717.jpg",1320,717,true]},"uagb_author_info":{"display_name":"Editor","author_link":"https:\/\/www.trystmedicalcentre.scot.nhs.uk\/author\/gary-genpra\/"},"uagb_comment_info":0,"uagb_excerpt":"This Act raises the focus of patient rights and responsibilities.\u00a0It encourages feedback, comments, concerns and complaints about NHS services.\u00a0The aim is to develop a culture that values and listens to the views of patients, carers and service users to help inform and improve the delivery of person-centred quality health care.\u00a0 All NHS service providers are&hellip;","publishpress_future_action":{"enabled":false,"date":"2024-05-09 13:33:00","action":"change-status","newStatus":"draft","terms":[],"taxonomy":""},"_links":{"self":[{"href":"https:\/\/www.trystmedicalcentre.scot.nhs.uk\/wp-json\/wp\/v2\/pages\/6844"}],"collection":[{"href":"https:\/\/www.trystmedicalcentre.scot.nhs.uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.trystmedicalcentre.scot.nhs.uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.trystmedicalcentre.scot.nhs.uk\/wp-json\/wp\/v2\/users\/6577921"}],"replies":[{"embeddable":true,"href":"https:\/\/www.trystmedicalcentre.scot.nhs.uk\/wp-json\/wp\/v2\/comments?post=6844"}],"version-history":[{"count":3,"href":"https:\/\/www.trystmedicalcentre.scot.nhs.uk\/wp-json\/wp\/v2\/pages\/6844\/revisions"}],"predecessor-version":[{"id":6848,"href":"https:\/\/www.trystmedicalcentre.scot.nhs.uk\/wp-json\/wp\/v2\/pages\/6844\/revisions\/6848"}],"up":[{"embeddable":true,"href":"https:\/\/www.trystmedicalcentre.scot.nhs.uk\/wp-json\/wp\/v2\/pages\/5851"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.trystmedicalcentre.scot.nhs.uk\/wp-json\/wp\/v2\/media\/6849"}],"wp:attachment":[{"href":"https:\/\/www.trystmedicalcentre.scot.nhs.uk\/wp-json\/wp\/v2\/media?parent=6844"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}